Refund Policy

At ApolloGroupeTV.com, we strive to provide high-quality IPTV services. Please read our refund policy carefully before making a purchase.

1. No Refunds on Activated Services

• All sales are final. Due to the digital nature of IPTV services, we do not offer refunds or exchanges once the service has been activated.
• If you experience technical issues, please contact our support team for assistance before requesting a refund.

2. Refund Eligibility

Refunds may only be considered in the following cases:

• If the service was not delivered within the promised timeframe.
• If the service is completely non-functional and our support team is unable to resolve the issue.
• If a duplicate payment was made by mistake, a refund can be issued for the extra transaction.

3. Non-Refundable Cases

We do not offer refunds in the following situations:

• If the issue is caused by the customer’s device, internet connection, or incorrect setup.
• If the customer changes their mind after purchase.
• If the IPTV service is blocked by the customer’s ISP (Internet Service Provider).
• If the customer violates our Terms of Service.

4. Requesting a Refund

If you believe you are eligible for a refund, you must submit a request within 7 days of purchase by contacting our support team at:
📧 Email: contact@apollogroupetv.com
🌐 Website: www.apollogroupetv.com

Please include:

• Your order number
• The reason for your refund request
• Any relevant screenshots or error messages

5. Chargebacks & Disputes

• Unauthorized chargebacks will result in immediate termination of your IPTV subscription.
• If you have any billing issues, please contact us first before opening a dispute with your payment provider.
• Fraudulent chargebacks may result in a permanent ban from our services.

By purchasing from ApolloGroupeTV.com, you agree to this Refund Policy.